Terms Of Service

TERMS OF SERVICE

AquaTech –  One Year Product Warranty – All Product Ranges

 AquaTech makes every effort to ensure that our products are made from the highest quality materials and workmanship. Should you not be completely satisfied with one of our products, we encourage you to contact us so that we can promptly resolve any problem you may be experiencing. Our company representatives will deal with your issue quickly and decisively.

As many AquaTech products are often used in extreme and volatile environments, we are unable to cover for loss or damage of camera equipment, personal injury or financial loss. This is especially pertinent to our underwater housing products where an incident could result in loss or damage of associated cameras, lenses and other electronic devices. To reduce the risk of these losses occurring, we strongly recommend you read the relevant product instructions carefully and test all AquaTech products, prior to use.

What does the warranty cover?

This warranty covers any defects in materials or workmanship, with exceptions stated below.

How long does the Coverage last?

This warranty runs for one year from the date your product is received.

What is not covered?

The warranty does not cover damage as the result of normal wear and tear. Determination of what constitutes normal wear and tear will be at the discretion of AquaTech.

The warranty guarantee only applies to the original purchaser of the product when purchased from AquaTech direct or through one our approved dealers. Therefore, we may ask for proof of purchase.

This warranty does not cover for any loss of associated equipment such as cameras, lenses or other associated equipment not sold by AquaTech.  Loss of income, reputation or other financial expenses, such as personal injury, are also not covered by this warranty. Shipping costs for returned products are the responsibility of the customer.

What AquaTech will do:

AquaTech will repair any defect that proves defective in materials and workmanship. If repairing is not possible, AquaTech will replace the product, or, offer a store credit for the original purchase price, whichever is agreed to by the customer and AquaTech / Retailer store.

How to get service:

Email: contact@aquatech.net and we will advise where to send your product. Alternatively, you may call our USA office: +1 714 968 6946. Australian Office:  +61 2 4268 3550.

Limit of liability:

In the event of a product warranty claim, AquaTech is only liable for the value originally paid for the product. Losses of associated equipment, income or any other financial costs will not be covered under this warranty, under any circumstances.

Returns Policy:

If you are not completely satisfied with your product purchase you may return it to AquaTech within 7 days of receiving your order and we shall refund the purchase price of the item/s upon receipt in our USA or Australian store. AquaTech will not refund any shipping and credit card costs. The customer is responsible for shipping cost of the returned items. A re-stocking charge may be applied in some countries.

The warranty guarantee only applies to the original purchaser of the product from AquaTech direct or through an approved dealer. Therefore, proof of purchase will be required.

 How State Law Applies

This warranty gives you specific legal rights, and you may have other rights which vary in according to the state or country, in which you are located.

*This Warranty Guarantee applies to products sold from January 25, 2017.

ONLINE SHOPPING TERMS & CONDITIONS
 All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
This website is owned and operated by AquaTech Imaging Solutions.
All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
AquaTech may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in American dollars and all charges will be processed in American dollars.
All prices listed on this website are subject to confirmation. AquaTech will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.
AquaTech reserves the right to limit the quantities of certain items which you, your family or any group can purchase. AquaTech will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, AquaTech will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery AquaTech will notify its customers within 5 business days.
*Attention International Customers
We do not guarantee the accuracy of any foreign currency information. All non-US currency amounts displayed are estimates provided for general information purposes only. The final amount shown in your cart is in US dollars. The estimated product price does not include customs, duty fees and/or taxes. Your credit card company may charge you a conversion fee.
EXPORT RESTRICTIONS
AquaTech will not be responsible for any local taxes or import fees on any orders.
FREE SHIPPING PROMOTION
Free shipping promotion will end June 1st, 2016. No free shipping on partial shipments. Custom is still liable for any import duties and taxes. Customers must pay for return shipping costs for any product returns.
PRIVACY
AquaTech is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
SECURITY
Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.
 FRAUD PREVENTION
In order to protect you and AquaTech from fraudulent transactions, AquaTech may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. AquaTech also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.
 RETURNS POLICY
  • Items presented for exchange or refund must be presented within 14 of days of receipt of goods.
  • A 15% restocking fee is applied to all returned goods which are returned within the 14 day period.
  • Proof of purchase required for any return or exchange.
  • Refund available for manufacturing faults.
  • Goods must be in original condition.
  • Goods must not have been worn, used or damaged.
  • Returned goods must be sent via courier or with tracking number as we are not responsible for lost post.
 PLEASE ENCLOSE YOUR RECEIPT WITH MERCHANDISE AND SEND TO:
 —————————————————–
AQUATECH USA
18685-A Main Street #359

Huntington Beach, CA 92648
USA
Phone: 714 968 6946
 —————————————————–
AQUATECH AUSTRALIA
PO Box 292
Thirroul, NSW 2515
Australia
 —————————————————–
 All refunds and exchanges will only be given upon arrival of the returned goods in original condition.
SHIPPING POLICY
  • Delivery is via third party courier
  • All deliveries are sent with registered couriers and must be signed for at time of delivery. Courier deliveries may be replaced by local Post in some region areas.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • Orders cannot be cancelled once order has been shipped.
  • All online orders are shipped from our offices in California, USA.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.
  • Shipping charges are determined by packing size, weight and delivery location.

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