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Terms of Service

WARRANTY – TERMS & CONDITIONS

AquaTech offers a 3 month warranty on material and workmanship for all AquaTech products and accessories, effective from the date of purchase. Proof of purchase from a recognised AquaTech dealer is required for all claims. AquaTech will assess all warranty claims and when validated, the AquaTech products in question will be repaired or replaced by AquaTech. The dealers or distributors of our products are not responsible for any warranty claims and all inquiries relating to a claim must be directed to AquaTech.

All AquaTech products undergo a thorough Quality Control and testing protocol. Due to the environments that our Sport Housing products are subjected to, the care and maintenance required, and the margin for user error, AquaTech stresses that there is risk involved with taking your camera equipment into such conditions. Regular cleaning is extremely important for the longevity of the products and AquaTech reserves the right, within the warranty period, to charge for any excessive corrosion build up due to a lack of care. AquaTech strongly recommends that all care and maintenance manuals be reviewed, understood and that customers perform preliminary water and control testing without their camera equipment before using their new Sport Housing. Any concerns should be reported to AquaTech immediately. If you discover an issue, the product in question should not be used until assessed by AquaTech or one of our recognized service centers.

AquaTech or its dealers will assume no responsibility for any loss or damage to any camera equipment used with or around our products under any circumstances. Furthermore, AquaTech assumes no responsibility and will not be held liable for any loss of income or any costs incurred by users of our products for any reason.

AquaTech Sport Housings are designed for shallow water and surface use only. They have been depth tested and rated to 10 meters (~33 feet). However, a working depth of 5 meters (~15 feet) should not be exceeded for more than 5 minutes. Our products are NOT designed for a diving application. The controls will not work properly under 5 meters (~15ft). Controls are designed to work best at surface levels.

DISCLAIMER INFORMATION

While every effort is made by AquaTech to ensure all of our products are of the highest quality, with each product thoroughly tested, it must be understood this is not a promise or guarantee of any outcome or results when used. There is an element of customization of each individual unit and our products are not made in large quantities. Therefore, some adjustments are not uncommon.

It is understood our products are used all around the world in many areas of photography & cinematography, some of which are in very extreme corrosive conditions. Regardless of where the purchase was made, the customer must test all new or used products before use, and any questions directed to contact@aquatech.net. It must also be understood that potential problems with our products are sometimes difficult to diagnose and that all outgoing and incoming shipping is the responsibility of the customer under all circumstances.

Its also understood that AquaTech can never replaces cameras, lenses or takes responsibility of any income lost due to user problems that might occur using our products, regardless of who might be at fault. By accepting the terms and conditions and placing your order, you acknowledge the risk associated with your purchase of AquaTech products, and that you have read and understand the above information as well as our warranty.

ONLINE SHOPPING TERMS & CONDITIONS

 All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by AquaTech NSW PTY LTD.

ABN: 84062580796

All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

AquaTech may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in American dollars and all charges will be processed in American dollars.

All prices listed on this website are subject to confirmation. AquaTech will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. 

AquaTech reserves the right to limit the quantities of certain items which you, your family or any group can purchase. AquaTech will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, AquaTech will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery AquaTech will notify its customers within 5 business days.

EXPORT RESTRICTIONS

AquaTech will not be responsible for any local taxes or import fees on any orders.

PRIVACY

AquaTech is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

SECURITY

Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

 FRAUD PREVENTION

In order to protect you and AquaTech from fraudulent transactions, AquaTech may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. AquaTech also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.

 RETURNS POLICY

  • Items presented for exchange or refund must be presented within 14 of days of receipt of goods. 
  • Proof of purchase required for any return or exchange.
  • Refund available for manufacturing faults.
  • Goods must be in original condition.
  • Goods must not have been worn, used or damaged.
  • Returned goods must be sent via courier or with tracking number as we are not responsible for lost post.

 PLEASE ENCLOSE YOUR RECEIPT WITH MERCHANDISE AND SEND TO:

 —————————————————–

AQUATECH USA

18685-A Main Street #359


Huntington Beach, CA 92648 

USA

Phone: 714 968 6946

 —————————————————–

AQUATECH AUSTRALIA

PO Box 292


Thirroul, NSW 2515

Australia


 —————————————————–

 All refunds and exchanges will only be given upon arrival of the returned goods in original condition. 

SHIPPING POLICY

  • Delivery is via third party courier 
  • All deliveries are sent with registered couriers and must be signed for at time of delivery. Courier deliveries may be replaced by local Post in some region areas.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • Orders cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.
  • Shipping charges are determined by packing size, weight and delivery location.